FAQs / Practice Policies
Hours of Operation
We are open from 9:00-12:00 and 1:00-5:00 Monday through Friday. Due to surgical schedules, office hours can vary for each surgeon. Appointments are not made more than several months in advance. Every effort is made to stay on schedule. However, emergencies do occur and we appreciate your patience and understanding in these situations. Please call us as soon as possible if you are unable to make an appointment.
Telephone Calls
Our staff handles calls during normal office hours from 9:00 until 4:30, Monday through Friday. If the office is closed and you have an urgent need to reach the doctor, please notify the answering service at (585) 258-3334. Our on-call physician will return your call as soon as possible.
Payments
For all office visits, payment is required at time of service. Co-pays and or coinsurance for those patients with Medicare or one of our contracted managed care plans are also required at the time of your visit.
Additional charges may be generated for procedures and tests. The providers at RCRS will bill your insurance carrier for expected payment. You will be responsible for any deductible and/or co-pay amount.
If it is determined that surgery is necessary, we will coordinate payment arrangements for any procedures your insurance company determines is your responsibility.
Payment plans can be arranged prior to surgery if necessary. We will gladly assist you with your billing questions. Please call our billing office at (585) 244-4439 between 8:00 and 4:30 Monday through Friday. We participate in almost all Rochester insurance plans and many others as well.
Surgery Scheduling
All surgeries are scheduled after your visit with the surgeon. Our staff will make every effort to see that your insurance company is notified and that all pre-certification requirements have been met. Please provide the most recent insurance information, to ensure accurate authorizations are obtained.
Cancellation Policy
If circumstances prevent you from keeping an appointment or you anticipate being late, please notify our office in advance and we will be happy to reschedule. RCRS enforces a 24 hour cancellation policy for outpatient visits and procedures.
Prescription Policy
Please contact our office directly between the hours of 9:00 a.m. and 4:30 p.m., Monday through Friday, for prescription refills. Prescriptions will not be refilled after hours or on weekends. Please anticipate your needs and call early so we can assist you with your prescription needs.
Hospital Affiliations
Our physicians enjoy affiliations with many of the excellent hospitals in the area, allowing us to offer our expertise to everyone in the community. We perform most of our procedures at Highland Hospital, Strong Memorial Hospital, Rochester General and Unity Hospital (formerly Park Ridge Hospital), depending on the preference of you and your primary care physician and the scheduling availability of the hospital.
Accepted Insurances
Our practice participates with Medicare, local insurance carriers such as MVP, Aetna, Blue Choice, Excellus Blue Cross & Blue Shield, as well as several other provider organizations which allow us to provide in-network services for several other private insurance companies.
Physician Referrals
Referring physicians can complete our faxable endoscopy referral form by clicking below.
