FAQ / Practice Policies
Hours of Operation
We are open from 8:30am – 5:00pm Monday through Friday. Due to surgical schedules, office hours can vary for each surgeon. Every effort is made to stay on schedule. However, emergencies do occur and we appreciate your patience and understanding in these situations. Please call us as soon as possible if you are unable to make an appointment.
Our staff handles calls during normal office hours from 8:30am- 5:00pm, Monday through Friday. If the office is closed and you have an urgent need to reach the doctor, please notify the answering service at (585) 258-3334. Our on-call physician will return your call as soon as possible.
For all office visits, payment is required at time of service. Co-pays and or coinsurance for those patients with Medicare or one of our contracted managed care plans are also required at the time of your visit.
Additional charges may be generated for procedures and tests. The providers at RCRS will bill your insurance carrier for expected payment. You will be responsible for any deductible and/or co-pay amount.
If it is determined that surgery is necessary, we will coordinate payment arrangements for any procedures your insurance company determines is your responsibility.
Payment plans can be arranged prior to surgery if necessary. We will gladly assist you with your billing questions. Please call our billing office at (585) 244-5670 option 4 between 8:30 and 4:30 Monday through Friday. We participate in almost all Rochester insurance plans and many others.
All surgeries are scheduled after your visit with the surgeon. Our staff will make every effort to see that your insurance company is notified and that all pre-certification requirements have been met. Please provide the most recent insurance information, to ensure accurate authorizations are obtained.
If circumstances prevent you from keeping an appointment or you anticipate being late, please notify our office in advance and we will be happy to reschedule. RCRS enforces a cancellation policy for office visits must call 2 business days prior to the appointment AND 4 business days for colonoscopy and surgical procedures there are fees associated if not followed.
Please allow 72 hours for refill requests. Please contact your pharmacy to send us a request for refill requests. If you need a new prescription and you have not been seen over a year you will need to make an office appointment prior to receiving that prescription. If you need assistance with an other issues with prescriptions please call between the hours of 8:30 a.m. and 4:30 p.m., Monday through Friday, for prescription refills. Prescriptions will not be refilled after hours or on weekends. Please anticipate your needs and call early so we can assist you with your prescription needs. Narcotic refills need to be called in 72hours in advance. Narcotic refill will not be completed after hours or on weekends.
Our physicians enjoy affiliations with many of the excellent hospitals in the area, allowing us to offer our expertise to everyone in the community. We perform most of our procedures at Highland Hospital, University of Rochester Medical Center, Rochester General, FF Thompson, Newark Wayne Hospital, United Memorial Hospital, and Unity Hospital (formerly Park Ridge Hospital), depending on the preference of you and your primary care physician and the scheduling availability of the hospital.
Our practice participates with Medicare, local insurance carriers such as MVP, Cigna, Aetna, Blue Choice, Excellus Blue Cross & Blue Shield, United Health Care, as well as several other provider organizations which allow us to provide in-network services for several other private insurance companies. It is your responsibility to check with your insurance company if you are in network and if we are a provider in your policy network. We recommend you calling the insurance company to ensure we are in network BUT also the hospitals we have affiliations as not all Insurances are accepted at each hospital.